Public record of trust, safety, seller payout, and marketplace policy changes for Hand & Kin.
May 17, 2026
Community reports route listings to human moderation
Shoppers can report suspected dropshipping, AI-generated items, stolen photos, offensive content, or other concerns from a public listing page.
Reports create an open moderation flag and mark the listing review status as flagged.
Reported listings remain published unless a human moderator takes action.
Admins can move flags into review, remove a listing, suspend a seller, dismiss false positives, or issue refunds with audit-log entries.
May 17, 2026
Seller verification consent is tracked per submission
Seller verification now records public-profile consent on the verification record that admins review.
Approval requires human review of ID, workshop photos, and intro video.
Public seller profile consent is kept separate from the binary approval decision.
Verification assets stay private and are proxied only through admin review endpoints.
May 17, 2026
Image uploads now accept WebP
Listing and verification images can be uploaded as JPEG, PNG, or WebP.
WebP uploads are decoded and normalized to PNG storage.
The existing decode and re-encode path keeps metadata stripping intact.
May 17, 2026
Seller cancellation refunds include the seller shipping share
When a seller cancels their last active item in an order before shipment, the refund includes that seller's shipping share.
Single-seller cancellations refund item total plus shipping.
Multi-seller cancellations refund only the canceling seller's shipping share.
May 17, 2026
Failed payout rows can be retried by admins
Admins can retry failed seller payout rows after a seller completes payout enablement.
Retries update the existing failed payout row on success.
Unsafe rows are skipped rather than creating duplicate paid transfers.
April 30, 2026
Pay-on-delivery payout policy
Seller payouts are released after delivery confirmation rather than at checkout.
Buyers or the scheduled admin job can confirm delivery.
The policy supports refunds and disputes before seller transfer.
Operational changes still follow the deployment rules in the project handbook. Product claims, seller stories, and fee comparisons must be backed by source data before they appear here.